Rippling - Implementation Specialist - IT Products

About Rippling:
- Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
- Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
- Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
- We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role:
- This is an exciting opportunity to be a foundational member of Rippling's IT Implementation team!
- As an Implementation Specialist, IT you will partner with our largest customers (US and Global). You will be working with our customers' IT departments to understand their requirements and guide/train them to adopt our Apps, Devices, Identity, and Inventory Management Solutions. You will manage an evolving book of business and be the internal go-to for all things related to Rippling's IT solution.
- The IT implementation team at Rippling is growing, along with our focus on our IT solutions. This role offers a unique opportunity to not only work with our largest customers but also work cross-functionally to improve our product, adoption, and customer experience for IT.

What you will do:
-Become an expert on Rippling's IT offering - You'll be a go-to resource for our clients within 30 days and an IT subject matter expert for your Rippling colleagues within 60 days.
- Be a trusted implementation partner to our clients:
- You'll need to understand the client's current technology requirements as it relates to Rippling.
- You'll need to guide the customer to install and adopt Rippling's IT solutions
- You'll need to train the customer on Rippling IT products
- You'll work closely with Implementation and the rest of the Customer Experience organization to ensure the client is set up for success.
- Partner with our Solutions Consulting, Implementation, and Product teams to evolve our process and product
- Develop and document IT implementation processes and best practices.
What you will need:
- A passion and curiosity for all things related to IT
- 4+ years of experience managing an IT set-up at a company, helping customers implement IT products, or selling IT solutions. This role requires a strong understanding of the below:
MDM, IAM, Identity Management solutions, and other IT-related solutions. Familiarity with other IT products such as Google, Azure, and Okta.
- Strong project management and organizational skills: high attention to detail with excellent time management skills.
- Ability to manage client relationships: strong communication and presentation skills
- Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
Note:
- This is a hybrid role and will require you to work out of our Bangalore office three days a week.
- This job requires you a to work in the EST shift.