137+ Applicants
Posted: 8 months ago
3-7 years
All India
Work from Office
Posted: 8 months ago
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Applicants: 137+
Job Description
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Job Description
- The Collections Analyst position at Epiq Collections involves working in a shared services environment with the responsibility of researching, analyzing, and collecting overdue accounts. As a Collections Analyst, you will collaborate closely with internal and external business partners to achieve assigned goals in a dynamic business setting. Your role will include aiding in the development, execution, and enhancement of policies and procedures while also streamlining existing collection processes. The ideal candidate will possess a customer-centric approach, creativity, problem-solving abilities, and a focus on delivering timely and high-quality results across multiple ongoing initiatives. This is a remote position.
Key Responsibilities:
- Ensure the timely collection of invoices and conduct regular follow-ups on assigned accounts while maintaining professionalism in all communications.
- Collaborate with sales and client services teams to manage client accounts effectively and provide exceptional customer service to both internal and external stakeholders.
- Assist in creating collections process documentation as required.
- Generate specialized custom reports tailored to specific clients on a monthly or ad hoc basis.
- Minimum 3 years of experience in a business-to-business collections environment, particularly with US accounts.
- Proficiency in understanding currencies, date formats, dollar amounts, and communication preferences for US-based interactions.
- Clear and effective verbal and written communication skills, including the ability to make international phone calls.
- Strong attention to detail, problem-solving capabilities, and the ability to analyze business processes.
- Positive attitude, customer-focused mindset, and the capacity to thrive in a fast-paced environment.
- Demonstrated ability to manage multiple tasks concurrently and adapt to stressful situations.
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- Critical and analytical thinking skills to effectively address client issues and determine appropriate internal escalations.
- Capacity to research and review Epiq contracts, statements of work, and quotes to identify liable parties.
- Ability to multitask and prioritize effectively in a high-demand environment.
Special Requirements:
- Workweek consists of 45 hours with additional hours as needed to meet business demands.
If you are motivated by growth opportunities and enjoy collaborating with enthusiastic, high-achieving individuals, a career as a Collections Analyst at Epiq Collections could be a rewarding fit for you.,
Skills
AnalystCommunication SkillsBusinesstobusiness CollectionsAnalytical ThinkingMicrosoft ExcelProblem SolvingAdaptabilityWritten CommunicationMicrosoft WordCustomer FocusInterpersonal SkillsAttention To DetailSAP ExperienceUS Accounts ExperienceVerbalIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
21 Oct 25, 02:10 PM IST
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