Senior Product Manager Client Engagement

Key Responsibilities

• Lead product discovery and validation using user research, stakeholder input, data insights, market trends and competitor benchmarking.
• Define and maintain a strategic roadmap that aligns with business goals, regulatory standards, and customer expectations.
• Write clear epics and user stories; manage the product backlog, sprint planning, and prioritization in Agile/Scrum environments.
• Collaborate cross-functionally with design, engineering, QA, data, marketing, and operations to deliver high-impact features.
• Facilitate UAT, release planning, and post-launch monitoring to ensure continuous product iteration and performance.
• Monitor platform usage, run A/B tests, and use analytics tools to inform product decisions and success metrics.

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Specialist Responsibilities

• Deliver stable, scalable platforms for Introducing Brokers, Asset Managers, and Affiliates, including key systems such as the Rebate Engine, MAM, and PAMM.
  
• Optimise the partner lifecycle journey with seamless onboarding, advanced tools, competitive incentive structures, and real-time analytics.
• Enhance partner operations by reducing manual effort and operational strain, while enabling responsive, scalable partner support.
• Deliver targeted incentives for retail clients, including loyalty programs, bonuses, and gamified reward systems.
• Optimise the client lifecycle journey with personalised offers, segmented engagement strategies, and behaviour-based rewards.
• Enhance incentive performance through real-time analytics, continuous testing to ensure fairness, compliance, and commercial impact.

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Skills & Competencies

• Excellent analytical and problem-solving skills, especially around financial logic, partner tiering, and rebate structure optimization.
• Strong communication skills, with the ability to align internal stakeholders and external partners around shared product goals.
• Highly organised, accountable, and able to manage complex workflows across systems and teams.

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  Proficiency in tools such as Jira, Confluence, Figma, Postman, and Productboard.
• Arabic language skills are a plus.

Experience Requirments

• 6+ years in product management or a related role, with proven experience delivering scalable platforms for Introducing Brokers, Asset Managers, Affiliates, and retail trading clients.
• Hands-on experience with partnership models, including PAMM, MAM, rebate systems, and multi-tiered payout structures.
• Demonstrated success in building incentive and loyalty programs that drive user engagement
• Strong understanding of CFD trading infrastructure, trading platforms, execution models, and financial markets.
• Experience optimising partner and client lifecycle journeys through segmentation, automation, and behavioural analytics.
• Proven track record working in Agile/Scrum/Kanban environments, managing complex cross-functional initiatives with operations, UX, engineering, marketing, operations, and data teams.