Customer Relationship Executive

Customer Relationship Executive

Role Summary: The role involves building customer trust, creating excitement around Home Interiors, and ensuring a seamless, well-documented handover of qualified opportunities to the Designer/Business Team

Experience: 4 - 8 years.

Key Responsibilities:

• Own the full lead journey - allocation to handover - with zero leads left unattended, undocumented, or without a defined status.
• Contact every allocated lead within 2 hours and qualify it accurately as MQL, Future Prospect, On Hold, or Not Interested.
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  Build customer trust and excitement about the interior company in every interaction, positioning the Experience Centre as the preferred next step.
• Sustain follow-up discipline: no lead untouched beyond 24 hours; Future Prospects followed up at least every 30 days, On-Hold leads at least every 15 days.
• Convert qualified opportunities into confirmed, well-prepared meetings (Experience Centre, virtual, or site visit) and manage No-Shows through to resolution.
• Complete accurate MOM, tracker updates, CRM updates and Google Drive documentation (call recordings, floor plans, customer documents) for every meaningful interaction.
• Hand over only fully qualified, fully documented leads, with the customer successfully connected to the Designer/Business Team.
• Close inactive leads solely with a valid, documented reason; escalate pricing, technical, complaint, or high-value/VIP situations immediately.

Required Skills & Competencies:

• Proven experience in inside sales, tele-calling, customer relationship management, or lead qualification. (Real-Estate background preferred)
• Excellent verbal and written communication in English and Tamil, with confident phone and WhatsApp etiquette.
• Consultative, trust-building approach to customer conversations rather than a purely transactional sales style.
• Disciplined follow-through and organisational rigour - comfortable managing a high volume of concurrent leads with accurate, timely documentation.
• Working proficiency with lead trackers/CRM tools, spreadsheets, WhatsApp Business, and Google Drive.
• Sound judgment to qualify genuine opportunities and identify when a conversation needs escalation.
• Comfortable working in a target-driven, fast-paced, customer-facing environment.

Work Schedule: Tuesday to Sunday (Monday is the weekly off).

Work Location: Experience Centre & Office - OMR, Perungudi.

Work Mode: Permanent Work from Office.

Working Hours: 10:00 AM to 7:00 PM.

Candidates from small firms, corporate, non-corporate organizations can apply.

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