Customer Support -Voice Process- PUNE Virtual Interviews US Shift

International Voice Process US NUGHT SHIFTS

Location: PUNE PUNE

Need same city candidates immediate joining no notice period needed

EXCELLENT COMMUNICATION REQUIRED

Minimum experience --6month to 5year

Qualification --12th pass can apply with 7month experience in Voice process

class 10 AND 12 class education mandatory

Detailed Job Details

Overall Purpose of Job

• 
  Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Strive and achieve SLA target and business outcome indicators defined by the client
  

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
  • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
  • Walk customers/ Provide navigational support on self-service portal
  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
  • Maintain regular and punctual attendance in line with company policies and procedures
  • Minimise customer complaints and escalations by providing exceptional service and call control
  

Interview Rounds:Virtual

• Version Round
• CD Round
• OPS Round
• Shift:

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
  Night Shift
• Qualification:12th
• BOTH SIDE CABS
• 5 DAYS WORKING

12th pass can apply with 7month experience in BPO can apply

Qualification --12th pass can apply with 6month experience in Voice process

Regards

Neeti

9650186207

call or whatsapp Monday to Friday 10am to 6pm