Change And Communications Manager - Digital Transformation

Job description / Role

Synopsis

The Training and Change Manager leads end-to-end change, communication, and training initiatives for the SAP S/4 implementation within the Enterprise Value stream, ensuring strong user adoption and organizational readiness. The role partners with stakeholders and scrum teams design and implement tailored communication and change strategies aligned with program goals, supporting both waterfall and agile delivery models. It involves driving seamless transitions to new SAP functionalities through structured training programs and communication plans that engage all organizational levels, including CXO stakeholders. Leveraging adult learning principles and tools such as Digital Adoption platforms, Microsoft 365, and eLearning platforms to embed change effectively across the business.

Accountabilities

- Work with the Senior Product Managers and Product Owners to lead and implement change initiatives related tobusiness processes and technologies to contribute to the product strategy, vision and roadmap for SAP S/4 Program
- Review and prioritize the project plans/ strategies in line with preparation for communications, change readiness,capability transfer and end-user training.
- Provide input, document requirements and support the design and delivery of training programs for the various projects in the Enterprise Value stream.
- Lead the overall implementation of training & development in the network to ensure compliance with businessprocesses and standards.

- To identify and support any additional change managers, key users, and change agents in the development ofappropriate change management plans within the Etihad back-office business and the Enterprise Value stream.
- Develop the design, development, delivery and management of the communications to

Education & Experience

- Minimum 7+ years of experience working with Training and Change adoption methodology andimplementation.
- Change Management experience in large scale ERP implementations and airlines are desirable.
- Bachelors degree in business, commerce, management or equivalent is mandatory.
- Certification in Change Management or equivalent is desirable.
- Proven track record of end-user training skills, ability to clearly articulate messages to a variety of audiences,including CXOs.
- Experience in delivering training on Adult Education principles and via various mediums - classroom, virtualand e-learning materials.
- Strong analytical skills and ability to conduct Problem solving and root cause identification.
- Excellent O365 product skills, especially Microsoft Excel and PowerPoint skills, and good knowledge on otherMS Office tools.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihads ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.