Key Account Officer

Job description / Role

Accountabilities

- Lead the implementation of EY Cargo commercial strategy in the respective market and for the respective accounts.
- Define and agree periodic plan of sales activity to ensure targets are reached and recorded
- Lead, develop, manage and maintain a portfolio of customer contracts following Etihad Cargos segmentation model and commercial strategy.
- Communicate and meet regularly with relevant accounts to inform about new products and promotions to increase sales in order to reach the expected sales target
- Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts
- Research, gather and analyse products availability in the market to assist in the proposal of new products and services to improve Company sales
- Research, gather and analyse competitors information to define the bestselling approach to increase Company market quota and visibility
- Communicate and regularly meet with area intermediaries to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market

- Coordinate and draft contractual agreements with intermediaries to ensure customers requirements are captured effectively and in compliance with existing policies
- Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications
- Drive implementation of iCargo, self-service solutions, direct booking capabilities and E-Airway Bill.
- Cooperate with the GHA/Cargo Terminal to supply quality service to customers and comply with the EY Standards
- Use defined tools of KPI and SLA to ensure compliance with EYCC standards and service levels.
- Participate in the budgeting process. Ensure no financial bad debt and full compliance with CASS when applicable.

Education and Experience

- Educated with a minimum bachelors degree or equivalent
- Minimum 3 years commercial experience within Cargo - extensive experience in relevant market with strong customer knowledge
- Fluent English and Arabic for GCC role - both written and spoken is essential
- Strong cargo commercial experience.
- Basic Knowledge and experience with GHA/warehouse handling.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.