Store Manager - Etoile La Boutique

As the Store Manager you will lead the boutique to achieve commercial excellence, elevate CRM, and build a high-performing team that embodies the brands spirit within the dynamic environment instore.

Key Responsibilities:

Sales Achievement

• Conduct sales analysis, follow up on market trends and monitor the competition's activity
• Propose ways to improve the business: in store merchandizing, opening hours, product mix
• Produce quantitative and qualitative sales report
• Be present in the shop floor to generate sales and handling VIP customers

Customer Service

• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in customer service delivered and handle all complaints
• Ensure building, maintaining and using the customer database

Stock Management

• Enter all received goods and ensure stock control and proper record of all stock movements
• Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
• Prepare for the inventory

General Operations

• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security
• Monitor customer movement into the shop and detect any theft or violation
• Acquire product knowledge to create product awareness to the customer and monitor inventory and stock availability
• Check sales figures, assist in pricing adjustments
• Organize shop layout, merchandise and display items effectively on shelves
• Decorate and animate window displays as per the brand standards and guidelines
• Conduct regular checks on the organization and cleanliness of the stockroom and shelves
• Ensure staff compliance and proper implementation of procedures
• Ensure smooth and effective running of daily activities

Merchandising

• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the brand's visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards

People Management

• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Can be involved in the recruitment process of Shop Staff and Sales Executives within the domain
• Manage, engage and delegate the responsibilities of the team reporting to him/her
• Conduct the appraisal and assessment of own team members

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• Responsible for coaching and training own team members

Communication with different departments

• Reconcile daily reports with Accounting Department
• Ascertain proper labeling and receipt of shipments with PSAS Department
• Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department

Communication with Retail Manager

• Prepare, discuss and set staff monthly objectives
• Supervise stock transfers and present monthly feedback on product movement
• Discuss staff related issues such as annual leaves, confirmations and ensure proper adherence to policies in practice
• Assist in the Development of a succession plan for the Boutique and report on staff performance and progress
• Provide relevant reports on periodic sales, stock movements to assist in buying/buying reviews if necessary

Your Profile:

• Proven experience managing a luxury retail boutique for at least 3 years, ideally in luxury evening dresses and gowns.
• Strong leadership, business acumen, and passion for delivering world class customer experiences.
• Deep understanding of CRM, luxury clientele and evolving luxury retail trends.
• Excellent communication, people management, and problem-solving skills.