Customer Support Executive

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, youll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction.

Responsibilities:

1. Efficiently handling inbound and outbound calls and messages
2. Providing information about our services and scheduling appointments
3. Timely addressal and resolution of customer complaints
4. Collaborate with various internal teams for a seamless patient experience

5. Keep meticulous records of customer interactions, ensuring accurate and up-to-date information
6. Contribute to process improvement and quality assurance initiatives in the customer support function
7. Gather and structure intel and feedback from customers to improve our services

Qualifications:

- Bachelors degree or equivalent experience

- Previous customer service experience, preferably in healthcare

- Strong communication and interpersonal skills

- Ability to multitask and prioritize in a fast-paced environment

-Language requirement: Hindi, English and Kannada

About us:

We are an early-stage consumer healthcare startup building Indias most holistic chain of Medical aesthetics / advanced dermatology. We are backed by Peak XV and many great founders in the Indian ecosystem.

We are a very passionate and collaborative team looking for people who are equally passionate about what they do. This is a fantastic learning and growth opportunity for the right candidate. If this resonates with you, please drop your resume and our HR will contact you.