Call Center Executive (Nagpur)

Job Title: Call Center Executive (Nagpur)

Department: Customer Success

Role: Customer Success Associate

Location: Nagpur

Job Summary:

We are looking for a proactive Call Center Executive to strengthen customer relationships and ensure long-term satisfaction. The candidate will interact with existing customers to address concerns, provide service guidance, and encourage continued product usage. This role focuses on retention, engagement, and delivering consistent support that enhances the overall customer experience.

Key Responsibilities:

• Handle inbound and outbound calls to assist existing customers
  
• Provide product or service guidance to improve customer usage
  
• Resolve queries related to accounts, billing, or service issues
  
• Record customer interactions accurately in the CRM system
  
• Follow up on open cases to ensure timely resolution
  
• Identify opportunities for upselling or service upgrades.

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Key Skills:

• Strong verbal communication and listening skills
  
• Customer-centric mindset with problem-solving ability
  
• Basic knowledge of CRM software and MS Office
  
• Ability to handle objections and difficult conversations
  
• Time management and multitasking skills
  
• Target-oriented and performance-driven approach