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Job Description
What role you will play in team: Provide first-level technical support to end-users, resolving IT issues promptly and efficiently. Collaborate with other IT teams to escalate complex problems.
What you will do: Troubleshoot software and hardware problems, provide remote support, and document solutions for future reference.
Key responsibility:
- Provide first-level technical support to end-users
- Troubleshoot software and hardware problems
- Provide remote support
- Document solutions and troubleshooting steps
- Escalate complex problems to higher-level support teams
- Maintain inventory of IT equipment
Required Qualification and Skills:
- Diploma or certificate in IT support
- 0-1 year of experience in IT support
- Strong troubleshooting and problem-solving skills
- Excellent communication skills
- Knowledge of Windows and MacOS operating systems
- Experience with ticketing systems
Looking to get Placed? Try our Placement Guarantee Plan
Benefits Included:
- Competitive salary and benefits package
- Opportunities for training and development
- A supportive and collaborative work environment
- Health insurance
- Paid time off
A Day in the Life: A day involves responding to user requests, troubleshooting IT issues, providing remote support, documenting solutions, and collaborating with other IT teams.
Skills
IT SupportTroubleshootingHelp DeskTicketing SystemsRemote SupportWindowsMacOSIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
22 Jul 25, 11:52 AM IST
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