Inside Sales Associate(API Knowledge Mandatory)

About us

Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa.

Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byjus, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotels communication APIs, Ameyos omnichannel contact center, and Cogno AIs conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million.

About the Role

At Exotel, clients come from all walks of life, from cab services to tech-driven startups, to FMCG companies and kickboxing masters. As a Sales Engineer, you would be interacting with clients, understanding their requirements, and providing solutions from the strong features of the product.

What do we look for

• Graduates in CS, ECE, IT, Sales or related field
• Minimum 1+ years of dedicated experience in a B2B sales role (closing deals) and overall experience of 1 to 4 years(preferably in the SaaS or cloud domain).

• Experience within the technology field is preferred; a passion for solving business problems with technology is a must.
• Ability to work self-sufficiently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter.
• Ability to adapt to changes in roles and responsibilities.
• Strong presentation and communication skills (verbal, written, and active listening)
• Successful track record of consistently hitting and over-achieving quota in a high-volume transaction sales environment.
• Enjoy an environment where you spend your day talking on the phone with clients
• Experience with CRM tools (like Salesforce) and Web Conferencing Technology.
• Willing to spend a few hours additionally on weekends to help clients if required.
• Strong work ethic and a competitive mindset.
• Should be adaptive and motivated to learn new technology and skills.
• Ability to be recognised as a true team player internally in the company, and a trusted business advisor externally.
• Working knowledge of REST APIs with cloud systems

What will you do

• Providing full sales-cycle support to qualified prospects and customers, including follow-up, product demo, implementation, quotations and closures.
• Act as a primary POC for all new Exotel clients; address all product-related queries on time.
• Completely own and execute end-to-end sales for the SMB market segment.
• Receiving and responding to sales leads and converting them to new business.
• Develop workflows for specific use cases by integrating with different applications and products.
• Navigate the customer through a free 15-day proof of concept (case-to-case basis)
• Close sales and achieve the monthly quota.
• Work with other cross-functional teams as and when required.
• Build, maintain and forecast a healthy sales pipeline.
• Record and document all sales activities in the CRM.