Software Engineer 3 (Full Stack)

About Us

Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Our omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity.

We believe that customer experience is not just a number, but a feeling. Thats why were dedicated to helping businesses engage with their customers with greater trust, personalization, and empathy. With Exotel, you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions.

Exotel is the emerging markets leading full-stack platform and virtual telecom operator. Our cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa. And with our recent license to offer cost-effective end-to-end VoIP telephony services, were proud to be a 100% compliant cloud calling operator.

Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed system

• We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP.

• We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing

• We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices

• We are very strong believers in you built it, you own it!. And running a distributed system is very different from just building one!

• We are crazy about high availability.

Engineering Team @ Exotel

The Product Engineering Team builds applications and products enabling customers to use our core services such as Voice and messaging, grammatically. The team builds endpoints with Identity, Authentication, and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho, Freshdesk, etc OR into customers own workflows. It also focuses on building the work-flows as UI elements that can be used by customers.

Software engineering within the Product Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of how do I scale out my cluster to twice its size with 60 seconds, how do I increase the platform uptime from 99.95 to 99.99, how to shave off a few extra milliseconds in response times etc.

What we are looking for

We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space.

What you will do

You will be a part of the Product Engineering team at Exotel. Specifically, we are looking for engineers for building services and dashboard backends that help customers use Exotel in a variety of ways.

Responsibilities include end-to-end software engineering aspects:

• Designing and plan systems, services, and components

• Development

• Testing

• Deployment

• Instrumentation, dashboarding, and monitoring

• Debugging production issues and handling production incidents

• Stakeholder management

• Mentoring and technical evangelizing

Must-haves

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  4-6 years of hands-on experience in developing web applications using React, Node, PHP, Go-Lang, Java, Mongo, and other related technologies.

• Strong proficiency in JavaScript and/or TypeScript.

• Experience with database technologies such as MongoDB, MySQL, or PostgreSQL.

• Strong understanding of RESTful APIs and microservices architecture.

• Sound knowledge of cloud platforms like AWS, Azure or GCP is a plus.

• Familiarity with Agile methodologies and development practices.

• Excellent problem-solving and debugging skills.

• Strong communication and interpersonal skills.

Good-to-haves

• Exposure to telephony protocols,contact Centre. ISDN, SIP, WebRTC & others like TCP/UDP, etc.

• Exposure to databases like Mongo, Redis, Mysql, or other relations DBs

• Strong understanding of Microservice design and distributed architecture

• Exposure to build and deploy pipeline and tools