Public Sector Website Product Manager

Position Summary:
The Website Product Manager will lead the strategic direction, development, and ongoing improvement of the Countys public-facing website. As the organization undergoes a comprehensive website redesign with a third-party vendor, this role will serve as the internal product owner responsible for ensuring the new digital experience meets the needs of residents, departments, and leadership.
This role blends user-centered design principles, cross-functional stakeholder coordination, and vendor partnership management to deliver a modern, accessible, and service-oriented digital platform.

Key Responsibilities:
Product Ownership & Strategy

• Define and maintain the website product vision, roadmap, and success metrics in alignment with County goals and community needs.
• Act as the primary liaison between County departments and the vendor to ensure priorities and requirements are clearly defined and executed.
• Own the product backlog and ensure timely feedback cycles and milestone validation throughout the redesign process.

User-Centered Design & Accessibility

• Championing a resident-first approach to digital services; ensure the site reflects the values of accessibility, transparency, and inclusion.
• Coordinate usability testing, community engagement efforts, and internal feedback loops to inform design and functionality.
• Ensure the site meets WCAG and Section 508 accessibility standards.

Vendor & Project Coordination

• Partner with the internal and external project managers to manage deliverables, sprints, QA cycles, and launches.
• Collaborate with project managers to track timeline, scope, and risk.
• Represent internal priorities and manage trade-offs between features, timelines, and budget.

Content Governance & Ongoing Operations

• Help develop content governance models, including workflows, ownership, and standards for County departments.
• Support training and change management for content contributors and editors.
• Plan for continuous improvement post-launch, including analytics tracking, content updates, and iterative enhancements.

Requirements:

• Bachelors degree in digital media, Public Administration, UX Design, Communications, Information Systems, or related field.
• Demonstrated experience as a Product Manager or Owner in a digital/web environment, ideally in the public sector or service-focused organizations.
• Excellent facilitation skills with the ability to navigate diverse stakeholder interests and build consensus.
• Strong understanding of web usability, UX/UI design, responsive design, and accessibility best practices.

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• Familiarity with modern CMS platforms (e.g., Drupal, WordPress, Sitecore) and content strategy principles.
• Experience leading website redesigns or major digital product launches, ideally in collaboration with external vendors or agencies.
• Comfortable working in agile, iterative environments and translating user/stakeholder needs into technical and creative deliverables.
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) and data-driven content optimization.
• Experience with change management and training for decentralized content teams.

About:ExpediteInfoTech, Inc. (EIT) is a SBA 8(a) certified small business. Headquartered in Rockville, MD since 2012, EIT has provided specialized technical, cybersecurity, IT, and financial advisory solutions to the Federal, State and County governments. Our clients include the US Department of Education, US Department of Transportation, US Department of Justice, US Department of Health & Human Services, Montgomery County government, Prince Georges County Government, the governments of the State of Maryland and the District of Columbia. EIT is appraised at level 3 for CMMI Services & CMMI Development, as well as ISO 9001:2015, ISO 20000-1:2018 and ISO 27001:2013.

EIT offers a competitive benefits package including medical, dental, vision and prescription drug coverage, paid time off, federal holidays, matching 401K plan, and tuition/professional development reimbursement benefits.

EIT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.