Logistics Operations Manager

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The Logistics Operations Manager is responsible for planning, executing, monitoring, controlling and closing any assigned projects. They have an entrepreneurial mindset, which allows them to think about a project beyond the basic skills needed to manage it (i.e., technical know-how and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. 

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Identify customer pain points, perform gap analysis and recommend value add operational improvements and cost savings projects
• Serve as the first point of contact to support customer queries/problems for daily operations
• Gather requirements, deliverables and timeframes from stakeholders
• Activity and resource planning (i.e., define project scope/objective and identify available resources)
• Create a clear and concise approach to execute the project and monitor its progress
• Organize and motivate the project team
• Set realistic deadlines and communicate them to the team consistently
• Analyze and manage project risk throughout the duration of the project 
  
• Communicate key milestones to the project to all key stakeholders
• Lead project calls discussing progress, challenges and ultimately facilitate decision-making
• Collaborate with other project managers/acting project managers to build consistency in all processes 
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals) and report back to Director, Program Management
• Ensure all projects follow the proper project management life cycle and include proper documentation (e.g., project charters, project documentation for public consumption, technical documentation, end-user documentation, document storage and controls)
• Manage multiple large scale projects at once
• Stay up to date with the latest trends and advancements in project management, including emerging tools, techniques and best practices and proactively apply new knowledge to improve processes

• Bachelor's degree with a specialization in Supply Chain , related field or equivalent experience
• 5+ years logistics, supply chain, large scale warehouse operations and projects or related experience 
• 3+ years experience in operations management or project management
• 3+ years experience in owning stakeholder management and facilitation
• Strong knowledge of large scale warehouse operations
• Industry certifications such as Kaizen, Lean, Six Sigma, Supply Chain, PMP  is preferred
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
• Risk sensitive, recognizes when problems arise or are likely to arise 
• Critical thinking using logic, data & qualitative reasoning
• Strong facilitation skills
• Ability to perform independently and achieve success in unstructured and rapidly evolving environments

• Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
  Ability to develop, evaluate, recommend and present best options
• Ability to understand financials and develop budgets
• Travel less than 10%

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays 
• Flexible Days 
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Paid Parental Leave (additional eligibility criteria)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.