Team Coach

Position:Team Coach 

Job Type: Permanent

Notice Period: Immediate Joiners Only 

Job Location: Mumbai

Experience: 2 - 10 Years

Budget: 6 LPA Max

Skill Set:

Communication Skills, Stakeholder Management, Collection Management

:

Team Coach for managing tele calling team to achieve exceptional results and coordinatingwith stakeholders to understand requirements.

Requirement - Excellent communication skills, stakeholder management expertise, and a proven track record of success in tele calling

Key Responsibilities:

• Stakeholder Management: Build and maintain strong relationships with internal stakeholders and external stakeholders.
• Team Management: Coach and develop a team of tele calling agents to achieve their targets and improve overall team performance.
• Performance Monitoring: Monitor and analyze team performance metrics, including call quality, conversion rates, and customer satisfaction, to identify areas for improvement and implement corrective actions.
• Communication: Provide clear, concise, and regular feedback to stakeholder, and management on team performance, progress, and areas for improvement.
• Handling High Value Accounts - Handling high value cases as per stakeholders requirement (Analytical and BD teams) for collections and generating revenue.
• Strategy and Planning: Develop and implement effective plans and strategies to achieve team targets, improve processes, and enhance customer experience.