Sr Associate--WFM/Workforce Management/RTA/Real Time Analyst/RMG(Big4jobs)
Operations Maintenance & Support
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Job Description
EY- Assurance Senior Associate– Experience Management
As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.
The opportunity
We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.
Your key responsibilities
- Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams
- Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
- Proactively identify staffing challenges and provide customized scheduling solutions.
- Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
- Ensure resource schedules are timely and accurately updated on the scheduling tools.
- Optimize resource utilization through effective scheduling strategies.
- Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
- Training and development of EM associates.
- Identifying and prioritizing opportunities for process improvement/re-engineering.
- Develop a strong business continuity framework for self and team.
- Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.
Skills and attributes for success
- Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
- Quick decision-making ability to accommodate real time staffing changes/requests.
- Strong execution skills with focus on meeting timelines and delivering highest quality service.
- Excellent verbal and written communication skills.
- Strong working knowledge of MS Excel, Word and PowerPoint.
- Excellent teaming and interpersonal skills.
- Strong time management and analytical skills.
- Stakeholder/client management experience.
- At least 1 year of experience in supervising a team will be preferred.
- Positive attitude and ability to excel under tight timelines.
- Ability to identify staffing challenges and provide proactive solutions.
To qualify for the role, you must have
- Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
- Exposure of short term and long-term resource planning would be an added advantage.
Ideally, you’ll also have
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- Proficiency in using MS – Office
- Interest in business and commerciality.
What we look for
- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
- Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries
What we Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Skills
Workforce ManagementSchedulingAdvanced ExcelRTACapacity PlanningReal Time AnalysisSchedulerWorkforceManagementProcess ImprovementStrategyIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
EY India Careers 2025 – Overview
Ernst & Young Global Limited (EY) is one of the Big Four professional services organisations, headquartered in London, England, and operating in 150+ countries with a global workforce of ~400,000 professionals.
EY’s roots trace back to 1849 (Harding & Pullein) and 1903 (Ernst & Ernst), with the current global legal entity formed in 1989 through the merger of Ernst & Whinney and Arthur Young.
In India, EY employs ~50,000–55,000 people across offices in Gurugram, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, and Pune. The firm operates through four integrated service lines — Assurance, Consulting, Strategy and Transactions, and Tax — helping clients capitalise on opportunities, manage risk, and deliver responsible growth.
EY’s purpose, Building a better working world, guides its work with businesses, governments, and non‑profits to solve complex challenges. The firm is recognised for its investments in AI (via the EY.ai platform), digital transformation, sustainability, and inclusive growth.
Business Model
EY operates as a service‑based B2B professional services firm, generating revenue through assurance, consulting, strategy & transactions, and tax services.
Its model blends:
- Deep sector expertise with technology‑driven solutions
- Global delivery capabilities with India as a strategic hub
- Long‑term client relationships built on trust and recurring engagements
Strategic priorities for EY India include:
- Scaling EY.ai and AI‑enabled services
- Expanding ESG and sustainability consulting
- Strengthening cybersecurity and digital transformation offerings
- Growing Strategy and Transactions advisory in high‑growth sectors
Recent Wins & Recognition
- Launched the EY.ai platform to integrate AI into all service lines globally and in India (https://www.ey.com/en_in/news/2023/ey-launches-ey-ai-platform).
- Advised on a $1.1 billion renewable energy acquisition in India (https://economictimes.indiatimes.com/industry/energy/power/ey-advises-on-renewable-energy-acquisition/articleshow/).
- Recognised as a Leader in Digital Strategy Consulting in the 2025 IDC MarketScape report (https://www.ey.com/en_in/news/2025/ey-named-leader-in-digital-strategy-consulting).
- Partnered with the Government of India on Gati Shakti infrastructure planning (https://www.ey.com/en_in/news/2024/ey-supports-gati-shakti-infrastructure-planning).
- Awarded Best Employer for Women 2025 by Working Mother & Avtar (https://www.ey.com/en_in/news/2025/ey-best-employer-for-women).
Culture & Values
EY’s culture is anchored in its EY Values:
- People who demonstrate integrity, respect, and teaming
- People with energy, enthusiasm, and the courage to lead
- People who build relationships based on doing the right thing
The firm promotes diversity, equity, and inclusion, offers global mobility opportunities, and invests heavily in continuous learning through EY Badges, EY Tech MBA, and leadership programs.
Client‑Facing Businesses
Assurance
What it is – Independent audit and assurance services to enhance trust in financial reporting. Careers in India include:
- Statutory Audit – Auditing financial statements for listed and unlisted companies.
- Financial Accounting Advisory Services (FAAS) – IFRS/Ind AS advisory, reporting, and accounting change support.
- Forensic & Integrity Services – Fraud investigation, dispute resolution, and compliance reviews.
- Climate Change & Sustainability Services (CCaSS) – ESG reporting and assurance.
Consulting
What it is – Advises clients on business transformation, technology, and risk. In India, career opportunities span:
- Business Consulting – Strategy, operations, and supply chain transformation.
- Technology Consulting – ERP, cloud, data analytics, and cybersecurity.
- Risk Consulting – Enterprise risk, internal audit, and regulatory compliance.
- People Advisory Services – Workforce strategy, change management, and HR transformation.
Strategy and Transactions (SaT)
What it is – End‑to‑end deal advisory and capital strategy. India‑based roles cover:
- M&A Advisory – Buy‑side and sell‑side deal advisory.
- Transaction Diligence – Financial, tax, and operational due diligence.
- Valuation, Modelling & Economics – Business valuations and financial modelling.
- Restructuring – Turnaround and insolvency support.
Tax
What it is – Comprehensive tax and regulatory services. In India, career paths include:
- Direct Tax – Corporate and international tax compliance and planning.
- Indirect Tax – GST, customs, and trade advisory.
- Transfer Pricing – Planning, documentation, and dispute resolution.
- Tax Technology & Transformation – Automation and analytics for tax functions.
Important dates & deadlines?
Application Deadline
25 Nov 25, 05:44 PM IST
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Sr Associate--WFM/Workforce Management/RTA/Real Time Analyst/RMG(Big4jobs)
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