Key Account Manager - ECommerce Growth

Key Responsibilities:

Business Growth & Revenue Ownership

• Own overall business performance across key online accounts and drive sustainable revenue growth
• Manage sales planning, pricing strategy, profitability, assortment planning, and business forecasting
• Track category performance, competitor activity, pricing dynamics, and customer trends to drive faster decision-making
• Identify growth opportunities through promotions, visibility, and strategic planning

Account Management & Operations

• Build and maintain strong relationships with account managers and internal cross-functional teams
• Ensure smooth execution of business plans, promotions, launches, and operational activities
• Monitor inventory health, stock availability, fill rates, returns, and supply chain coordination
• Drive timely resolution of operational and account-related issues

Performance Marketing & Visibility

• Plan and execute platform advertising campaigns to improve visibility, traffic, and conversions
• Optimize media spends and campaign performance to improve ROAS and overall efficiency
• Execute seasonal campaigns, sale events, and growth initiatives aligned with business objectives
• Monitor keyword rankings, share of visibility, and content performance

• Build and track key business KPIs through dashboards and reports
• Analyze sales trends, customer behavior, conversion metrics, and campaign performance
• Generate actionable insights to improve growth, profitability, and operational efficiency
• Conduct A/B testing across content, pricing, creatives, and promotions

Catalog & Conversion Optimization

• Ensure strong catalog hygiene and high-quality product content across all listings
• Optimize product listings for discoverability, conversion, and customer experience
• Drive improvements through enhanced content, keywords, images, and product page optimization
• Coordinate cataloging activities including product uploads, content updates, and listing management

Customer & Growth Strategy

• Understand customer purchase behavior, pricing sensitivity, and product preferences
• Support customer acquisition, retention, and repeat purchase initiatives
• Work closely with marketing and category teams to improve customer journey and engagement
• Identify opportunities to improve ratings, reviews, and overall customer satisfaction

Business Model & Channel Optimization

• Manage, improve, and optimize different business models including OR, SOR, and Omni operations
• Drive efficiency across pricing, inventory flow, fulfillment, and profitability within each business model
• Coordinate with internal stakeholders and partners to ensure smooth execution and scalability of business operations
• Identify opportunities to improve operational performance, customer experience, and revenue contribution across channels
• Monitor performance metrics and implement process improvements to enhance overall business efficiency

Automation & Process Improvement

• Improve reporting accuracy and operational efficiency through automation and process optimization
• Streamline workflows for sales tracking, inventory management, and performance reporting
• Collaborate with internal stakeholders to drive scalable growth initiatives

Preferred Skills & Experience: Minimum 6-7 years of experience in below skills.

• Strong understanding of eCommerce business operations and online sales growth
• Experience in account management, business planning, and performance marketing
• Good analytical skills with hands-on experience in Excel, dashboards, and reporting tools
• Strong understanding of catalog management, conversion optimization, and digital merchandising
• Ability to manage multiple stakeholders and work in a fast-paced environment
• Strong communication, ownership, and problem-solving skills

Interested candidates please share resume at [HIDDEN TEXT]