Customer Support Executive

Finkraft is a fast-growing travel-fintech company helping enterprises streamline and maximize their GST claims on travel and hotel expenses. We work with leading travel platforms and corporates to bring efficiency, visibility, and automation into a traditionally complex process.

We are looking for a proactive and detail-oriented Customer Support Executive to support our client operations. This is a hybrid role involving both in-office coordination and on-ground interactions, where required.

You will work closely with clients, partners, and internal teams to ensure smooth data flow, timely follow-ups, and high-quality service delivery. The role is ideal for someone who enjoys a mix of communication, coordination, and operational problem-solving.

? Coordinate with external stakeholders and partners to ensure timely completion of operational requirements

? Manage follow-ups via calls, emails, and structured workflows

? Support clients in resolving queries and ensuring smooth process execution

? Maintain accurate tracking of tasks, updates, and outcomes

? Collaborate with internal teams (data, product, operations) to drive closures

? Conduct on-ground visits when required to unblock dependencies and accelerate outcomes

? Strong communication and interpersonal skills

? High ownership and ability to manage multiple follow-ups

? Comfortable with a mix of office-based work and field interactions

? Problem-solving mindset with attention to detail

? Prior experience in customer support, operations, or coordination roles is a plus

? Work at the intersection of travel and fintech

? High-impact role with direct visibility on outcomes

? Fast-paced environment with strong learning opportunities

? Clear growth path into operations, client management, or team leadership roles

If you enjoy ownership, structured execution, and working in a dynamic environment, this role is for you.