IT Support Officer

What Does an IT Support Officer Do?
As an IT Support Officer at FAB, you will be the first line of support for employees experiencing technical issues. From system installations to software upgrades, you ll be involved in both problem-solving and delivering a seamless user experience.
What Are the Key Responsibilities?
- Install, configure, and maintain computers, software, and network systems
- Troubleshoot hardware and software issues to ensure minimum downtime
- Perform upgrades and suggest enhancements to improve IT infrastructure
- Provide day-to-day support to end users, ensuring smooth IT operations
- Educate employees on new systems and best practices for efficient usage
- Simplify technical issues for non-technical users and communicate solutions clearly
- Collect and respond to user feedback to improve service quality
- Ensure compliance with FAB s IT policies and security standards
- Stay updated on new technologies and contribute to IT best practices
What Skills Are Needed for an IT Support Officer in Al Ain?
Education and Experience:
- Bachelor s degree in computer technology or equivalent
- Prior IT support experience is a plus but not mandatory for eager learners
Skills:
- Strong technical troubleshooting and system configuration skills
- Ability to explain technical information in user-friendly language
- Proactive and solution-oriented mindset
- Excellent communication and collaboration skills
- Willingness to work in-office on a part-time basis
What Benefits Come with This Position?
- Flexible part-time work structure
- Opportunity to contribute to the digital transformation at the UAE s leading bank
- Professional growth within a reputable institution
- Ideal for UAE Nationals seeking career development in IT support
- Exposure to enterprise-level systems and tools