Accounting Operations Manager

Job Title: Lead/Assistant Manager Operations Accounting

Location: Salem

Department: Finance Shared Services AP/AR/GL

Employment Type: Full-time

Work Model: Hybrid

Role Overview

We are seeking a dynamic and experienced leader for our Accounts Team. This role is pivotal in driving operational excellence, ensuring compliance, and fostering a high-performance culture. The ideal candidate will bring strong domain expertise, leadership capabilities, and a continuous improvement mindset.

Key Responsibilities

Operational Leadership

• 
  Manage day-to-day operations of the accounting process, ensuring timely and accurate execution.
• Conduct daily team huddles and regular performance reviews.
• Monitor KPIs and SLAs; generate and present operational reports to stakeholders.
• Lead weekly/biweekly calls with onshore partners to address updates, issues, and escalations.

Process Excellence & Compliance

• Identify process gaps and drive continuous improvement initiatives.
• Conduct root cause analysis (RCA) for errors and implement corrective actions.
• Ensure adherence to ISMS policies and business continuity plans.
• Maintain and update Desktop Procedures (DTPs) in line with audit requirements.

People & Performance Management

• Guide and mentor team members; support their Individual Development Plans (IDPs).
• Conduct performance reviews, provide feedback, and manage low performers.
• Foster a culture of recognition, engagement, and collaboration.
• Support recruitment efforts and onboarding of new team members.

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Stakeholder Management

• Ensure timely communication of escalations, process changes, and feedback from the onshore team to relevant internal stakeholders.
• Support the onshore team during audits, month-end close, and other critical accounting cycles by providing accurate and timely data.
• Build strong working relationships with onshore process Team to foster trust, transparency, and continuous improvement.
• Coordinate with onshore teams to align on best practices, standard operating procedures, and compliance requirements.

Required Skills & Qualifications

• Bachelors degree in commerce, Finance, or related field (MBA preferred).
• 812 years of experience in the Accounts domain or Finance Shared Services.
• Proven experience in leading teams and managing operations in a global environment.
• Strong knowledge of AR/AP/GL processes.
• Proficiency in MS Office and ERP systems (SAP/Oracle preferred).
• Excellent communication, analytical, and problem-solving skills.