Principal Advisor Operational Risk Management Issue Management

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.

Value Preposition

• This is a key role within the Second Line of Defense responsible for providing independent risk oversight & effective challenge of Operational Risks in banking operations.

• Contributes towards building robust Operational Risk Management practices by partnering with senior stakeholders across Business Units & Risk Management teams.

Job Details

Position Title: Principal Advisor Operational Risk Management

Career Level: P4

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The Operational Risk Management (ORM) function is a team of Risk Professionals who promote risk management excellence by fostering a culture that is proactive, transparent and accountable, ensuring that risk is managed effectively in alignment with FCB s risk appetite and strategic objectives. This is a second line of defense team acting as trusted advisors to the business in managing Operational Risk across multiple Risk Categories (e.g. Technology, Cybersecurity, Enterprise Operations, Finance, etc.).

Impact

This is a key role within the Bank s second line of defense. The role is responsible to execute complex and broader oversight Operational Risk Program (ORP) over ORM Risk Programs such as controls testing, RCSA, Operational Risk Events (ORE) along with maintaining quality of deliverables supporting Audit and Regulatory remediations through validation of the final outputs.

Key Deliverables

GRC change request management

• Manage the GRC queue within Archer, change related requests.

• Review, clarify, and action change requests raised by other programs or stakeholders.

• Assess scope and impact of each request before progressing.

• Handle an average of 10 to 15 change requests per week.

• Act as the first point of contact for queries related to issue management changes or integrations.

Testing and validation support

• Participate in system testing from a program perspective and Support monthly production testing and UAT testing activities

• Validate that implemented changes meet business and functional requirements.

• Identify defects, gaps, or process issues and coordinate resolution.

• Maintain and update Train the Trainer materials related to Issue Management.

• Ensure guides and supporting documentation reflect current system changes.

• Understand upcoming and implemented changes to ensure accurate training content.

• Coordinate release of updated materials when changes are introduced.

Risk data assurance and data quality

• Support the Risk Data Assurance program with a focus on data quality.

• Perform checks to ensure accuracy, completeness, and consistency of issue management data.

General issue management support

• Provide ad hoc support to programs requiring assistance with Issue Management.

• Assess and communicate downstream impacts of issue management changes to other programs.

• Act as a subject matter contact for issue management processes and integrations.

• Support cross-program coordination where dependencies exist.

Skills and Qualification

Functional Skills:

• Strong Risk mindset - identifying & managing risk based on impact to business.

• Strong communication skills both written and oral.

• Problem Solving - Apply Analytical and logical thinking to identify and manage the deliverables, resolve problems.

• Attention to Detail - Ensure accuracy & thoroughness in all tasks.

• Partner with peers and mentor junior team members.

• Strong Working knowledge of MS tools such as word, Excel and PPT

• Hands on experience in team/people management

• 12 to 14 years of banking or financial services risk management experience

Technical Skills:

• Large Financial Institution experience,

• Experience building and supporting risk programs and frameworks,

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  Get Hired

• Knowledge of risk techniques, practices, and risk and control frameworks,

• Knowledge of various banking and government regulatory requirements and processes,

• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk,

• Ability to work effectively with associates, senior management, and various committees,

• Ability to track and coordinate large, complex processes,

• PC Skills, including Microsoft Visio, Excel, and PowerPoint,

• Communication skills interpersonal,

• Problem solving skills,

• Analytical skills business,

• Risk and control frameworks as it applies to global banks.

• Operational & Compliance risks as it relates to banking in general.

• Knowledge and experience of risk management in Operational Risk.

• Knowledge of industry practices in the areas of Operational Risk Management and defining KPIs / KRIs

• Second line review and challenge activities

Leadership Qualities

• Proactive - Ability to keep abreast of internal & external risk environment. Identify & escalate potential issues in a timely manner, a Can-Do mindset in a dynamic environment.

• Communication - Clearly conveys ideas and listens actively.

Relationships & Collaboration

• Reports to: Associate Director / Director - Operational Risk Management

• Partners: Senior business leaders and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.