Chat Process Executive/Upselling - Non Voice Process

Department: Customer Support Operations

Process: International Non-Voice (Chat Support) Telecom Sector

Location: Hyderabad

Employment Type: Full-time | Rotational Shifts | Work from Office

Job Summary:

We are seeking enthusiastic and customer-focused individuals to join our International Chat

Key Responsibilities:

• Handle multiple customer chats simultaneously to resolve queries
• Provide accurate, timely, and effective responses while maintaining professional etiquette
• Adhere to process guidelines and quality standards
• Collaborate with team leads and support functions to improve customer satisfaction

Qualifications & Skills:

• Minimum qualification: Graduate or Undergraduate in any discipline
• Freshers and experienced candidates are welcome (except B.E./B.Tech/Masters Freshers)

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• Excellent written communication skills in English
• Good typing speed with accuracy (minimum 2225 WPM preferred)
• Ability to work in a fast-paced environment and flexible to work in rotational shifts

Preferred Attributes:

• Prior experience in chat support or customer service (international process preferred)
• Strong problem-solving skills and attention to detail
• Positive attitude, team player, and goal-oriented mindset

"Mention HR Nawaz on your resume."

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.