Customer Support Agent (Voice Process)

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Skills:

Provide Experience in customer service in a Call Centre environment

• Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
• Good questioning and listening skills
• 
  Good empathy and customer ownership skills
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Good objection handling/diffusing/complaint handling skills
• Good customer interaction skills with the ability to recognize the customers needs
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)

Experience you would be expected to have

Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders

• Logical reasoning skill

• Competence in Windows based tools (Outlook/Word/Excel/Access)

• Graduate in any stream

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.