First Source Is Hiring- International Voice/ Non Voice

Job Title: International Voice/Non-Voice Process Associate
Salary: Up to 4.2 LPA + Performance-Based Incentives
Experience: Freshers/Up to 2 years of relevant experience
Shift: Rotational Shifts (Night Shifts may apply depending on the process)

Key Responsibilities:

• Voice Process:
  
• Handle inbound and outbound customer calls for international clients.
  
  
  
• Resolve customer queries, provide product/service information, and address complaints.
  
• Maintain a high standard of customer satisfaction and service quality.
  
• Meet individual and team performance targets.
  
• Non-Voice Process:
  
• Process customer requests and data through email/chat.
  
• Ensure accurate and timely completion of tasks while maintaining high levels of customer satisfaction.
  
• Effectively manage customer queries and escalate issues when necessary.
  

• Communication Skills: Excellent verbal and written communication skills (No compromise on communication).
  
• Ability to handle customer queries with patience and professionalism.
  
• Strong problem-solving abilities.
  
• Should be flexible and adaptable to rotational shifts (including night shifts).
  
• Previous experience in an international BPO setup is preferred but not mandatory.
  
• A positive attitude with a customer-first mindset.
  
• Good knowledge of MS Office and other relevant tools (for Non-Voice process).

Write HR Mansi on the cv before submitting