Advisor, Software Development Engineering

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Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Advisor, Software Development Engineering

Job Title: Application Support System Engineer -Advisor
Responsibilities:
. Deployment/Upgrade/Migration: Doing deployment/upgrade/Migration of critical application and provide technical support for flagship application, diagnosing and resolving issues promptly.
. Incident Management: Manage and resolve incidents using related to the Architect application, ensuring timely resolution and communication with stakeholders
. System Monitoring: Monitor application performance and system health to ensure optimal functionality. Working on Monitoring the application, Changes and Incidents.
. Issue Resolution: Troubleshoot and resolve application issues, collaborating with development teams as needed.
. Maintenance: Perform regular maintenance tasks, including software updates and patches.
. Documentation: Create and maintain documentation for troubleshooting procedures and system configurations.

. Collaboration: Work closely with other IT professionals to improve application performance and implement system enhancements.
Qualifications:
. Education: Bachelors degree in computer science or information technology
. Experience: 9 plus years of experience in application support or a similar role.
. Technical Skills:
o Proficiency working on Azure Harness and CI/CD Pipeline Tools.
o Strong application deployment for critical application
o Proficiency in operating systems such Windows Server and Linux Server
o Splunk knowledge, Dynatrace, Change management and Incident management
o Strong knowledge of databases, networking, and programming languages (e.g., Java, Python, SQL).
o Strong Expertise on PowerShell Scripting
o Experience with monitoring tools and ticketing systems.
o Familiarity with DevOps practices, tools and power shell scripting.
. Certifications: ITIL Foundation certification
. Soft Skills: Excellent problem-solving abilities, strong communication skills, and the ability to Work under pressure with tight timelines is a plus
. Flexibility to work in shifts including weekends.

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