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Job Description
Key Responsibilities
Product Discovery & Strategy Support
- Assist in researching customer problems across contact center domains such as Inbound , outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations .
- Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms .
- Support product managers in defining product vision, value propositions, and roadmap priorities.
AI & Data-Driven Product Development
- Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics .
- Help translate AI capabilities into real-world customer use cases and measurable business outcomes.
- Contribute to defining product requirements for AI-enabled workflows and decisioning systems.
Requirements & Delivery Execution
- Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria .
- Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.
- Participate in feature demos, UAT coordination, and release readiness activities.
Modern SaaS Platform Exposure
- Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts .
- Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems .
Customer & Stakeholder Engagement
- Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.
- Support preparation of product documentation, internal enablement, and launch materials.
What You Will Learn
- How enterprise CCaaS platforms are built and scaled .
- How AI is productized from model capability to customer value.
- How to balance customer needs, technology constraints, and business strategy .
- How modern SaaS companies execute product management at scale.
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Eligibility & Qualifications
- Bachelor s degree in Engineering or Computer Science (or related technical discipline).
- Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing .
- Basic understanding of software development concepts, APIs, and web technologies.
- Familiarity with Agile development practices is a plus.
Desired Skills & Attributes
- Strong analytical and problem-solving mindset.
- Excellent communication and structured thinking skills.
- Curiosity about AI, data platforms, and digital customer experience technologies .
- Ability to work cross-functionally with engineering, design, and business teams.
- Entrepreneurial mindset with a bias for action and learning.
Career Path
This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers . High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.
Skills
Product ManagementComputer ScienceStakeholder EngagementCloud ComputingOutboundAutomationAnalyticalBusiness StrategyAgileProduct DevelopmentProduct ManagementEngagementQuality ManagementUatUser StoriesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Five9 is a leading provider of cloud contact center software. They offer a suite of solutions for improving customer engagement and agent performance.
Important dates & deadlines?
Application Deadline
24 Apr 26, 06:05 PM IST
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