Engineer – Global IT Helpdesk

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but dont meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Global IT Helpdesk Engineer - Global IT helpdesk position is based out of Chennai location.

Technical Support requires good communication skills with good computer knowledge, Troubleshooting & networking skills to deliver excellent support.

What a typical day looks like:

• Provide 24/7 IT Support via Chats, Tickets, and Calls.
• L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, OKTA, Cloudapps, SharePoint etc.,
• First point of contact to handle IT issues from internal users
• Troubleshoot technical issues through remote desktop connection
• Modify email distribution list permissions
• Modify Active Directory groups
  
• Software installations and Repairs
• Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now
• Perform Server monitoring using tools.
• Maintain Service Level Agreement for all the tickets
• Prompt response to the emails received in the shift

The experience were looking to add to our team:

• Bachelors degree in information technology, Computer Science, or a related field.
• Good understanding of IT service management (ITSM) principles and best practices, familiarity with ITIL is a must.
• Experience should be 4-6 years.
• Should be willing to work in rotational shifts (including night shifts).
• Strong communication (both verbal and written) and interpersonal skills.
• Should have experience or knowledge in IT Service Desk / Technical troubleshooting.
• Basic understanding on Operating System (Win 10 & 11).
• Basic Networking knowledge and email clients, MS Office, Office 365.

Here are a few of our preferred experiences:

• Ability to execute normal tasks with little supervision

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• Creative and innovative thinker
• Problem Resolution Skills
• Customer Service Oriented
• International BPO background will be an additional advantage

What youll receive for the great work you provide:

• Medical benefits.
• Paid Time Off

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Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.