Customer Success Manager

| Manager Customer Success

About Flexmoney:

Flexmoneys mission is to Democratize and Simplify Consumer Finance. Our best-in-class embedded digital finance platform enables any retailer, e-commerce merchant or other commerce partner to offer the widest range of embedded, frictionless instant digital affordability options from multiple trusted lenders across all customer touch points. We work with trusted lending partners (Banks, NBFCs and Fintechs) to develop and offer regulator compliant, instant digital credit products embedded in consumer journeys.

Flexmoney was instrumental in helping define and establish the Cardless EMI category and payment checkout option with lenders and online merchants in the Indian market, enabling lenders to offer a completely digital transacting credit instrument to pre-approved users without the need for a credit card relationship. Our Cardless EMI platform powers this payment option at over 65,000 online merchants (including marquee merchants such as Flipkart, Amazon, MakeMyTrip etc) and has enabled our lending partners (such as HDFC, ICICI, Kotak Mahindra Bank & ICICI Bank amongst others) to rapidly issue over 45 MM+ Cardless EMI transacting credit lines to their existing customers.

The next phase of Flexmoneys growth is to expand beyond online Cardless EMI payments. To that end we are developing a new digital Universal Affordability Platform that enables omni-channel, seamless multi-lender 3600 embedded finance and associated services across every potential commerce channel and customer touch point (online, in-store/in-branch, tele-sales and agent assisted sales) as well as tailored credit products and deep vertical solutions for multiple finance-led aspirational commerce segments (such as Edtech, Travel, Home & Furniture, Insurance, Mobiles, Home Appliances, Health & Wellness amongst others).

Job Role:

We are seeking a dedicated and proactive Customer Success Manager to play a vital role in our

companys growth and success. This role is responsible for nurturing relationships with our large

merchant partners and offline point-of-sale (POS) aggregator partners to drive product adoption,

revenue growth, and provide crucial feedback to our internal teams.

Location: Mumbai

1. Client Relationship Management: Build and maintain strong, long-term relationships with our

large merchant and offline POS aggregator partners, serving as the primary point of contact.

2. Product Adoption: Ensure that our partners fully adopt and leverage our products and services,

helping them understand the value and benefits.

3. Revenue Generation: Work collaboratively with partners to identify opportunities for increased

revenue and growth and facilitate the realization of those opportunities.

4. On-Ground Insights: Act as the eyes and ears of the company on the ground, gathering critical

insights into partner needs, concerns, and market conditions.

5. Issue Resolution: Collaborate with internal product and business teams to address on-ground

adoption challenges, providing solutions, guidance, and support to partners.

6.

business teams to influence product improvements and business strategies.

7. Product Training: Provide training and education to partners on our products, services, and best

practices.

Knowledge/Skill/Behaviour:

Bachelors degree in a relevant field; an MBA or equivalent qualification is a plus.

8+ years of experience

Proven experience in a customer success or account management role, particularly in managing

large merchants and offline POS aggregator partners will be a plus.

Strong understanding of the products and services in credit, payments or consumer financing

industry.

Exceptional communication, negotiation, and relationship-building skills.

Ability to identify opportunities for revenue growth and drive adoption.

Problem-solving skills and the ability to collaborate effectively with cross-functional teams.

Detail-oriented with strong project management and organizational skills.

A proactive and results-driven mindset