Job Description
Description:
- The focus of this role is on customer and growth charters, with a strong emphasis on key customer metrics such as MAC, Repeats, and Acquisition. It involves identifying growth opportunities, defining the right strategies for segment expansion, and representing the Business Unit across all central product and growth initiatives.
- Monitor, update, and maintain key customer metric trackers to ensure accurate and real-time insights into business performance.
- Analyze customer behavior, identify emerging trends, and uncover growth opportunities, working closely with cross-functional teams to develop data-backed strategies that maximize business impact.
- Identify operational and strategic gaps, proactively develop solutions, and drive initiatives that enhance customer experience and business performance.
- Formulate and implement targeted strategies to improve key performance metrics, including Monthly Active Customers (MAC), Repeat Rates, New Customer Acquisition, and Units Per Customer (UPC) etc ensuring sustainable business growth.
- Enhance the customer experience across critical touchpoints, such as Search, Recommendations, and Personalization, by leveraging insights and working with relevant teams to drive improvements.
- Collaborate closely with the central product team to define and prioritize key business challenges, influence product roadmaps, and ensure alignment with overall growth objectives.
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- Analytical and Problem Solving ability
- Stakeholder Management
- Clear Communication Skills
Skills
SalesCustomer ServiceCustomer ExperienceSales StrategyECommerceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Flipkart Private Limited, an emblem of India's e-commerce success, stands tall with its headquarters in Bangalore and corporate roots extending to Singapore. What commenced as a modest venture selling books online has now burgeoned into an expansive marketplace, offering everything from the latest gadgets to fashion and home essentials. This diversification reflects Flipkart's adaptability and keen understanding of the Indian consumer's pulse.
With strategic acquisitions like Myntra, Flipkart has not only widened its inventory but also cemented its stature in the apparel industry, capitalizing on the surge of digital retail. Competing in a market teeming with robust contenders like Amazon India and Snapdeal, Flipkart has claimed a lion's share, holding a 48% market share as of FY23. The company's prowess is particularly notable in the realm of apparel and electronics, where it stands "neck and neck" with global giant Amazon.
Flipkart's success is a testament to its innovative approaches, from logistics to customer service, ensuring it remains at the forefront of the e-commerce wave in India. As the company continues to evolve, it consistently reinforces its position as a cornerstone of the Indian digital economy, shaping the shopping habits of a nation on the rise.
Important dates & deadlines?
Application Deadline
29 Jun 26, 02:49 PM IST
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Flipkart - Manager - Sell - Customer Growth
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