Flipkart - Regional Manager - Last Mile Operations

Roles & Responsibilities:
Regional Leadership:
- Lead and manage overall Last Mile operations across multiple hubs within the region, ensuring seamless first-attempt deliveries, cost optimization, and service quality.
Hub Operations Management:
- Oversee daily operations of Last Mile delivery hubs, ensuring adherence to SLAs for on-time delivery, productivity, and customer satisfaction.
Team Management:
- Directly manage Area Managers, Hub In-Charges, and Delivery Associates, fostering a performance-driven culture focused on safety, compliance, and operational excellence.

Performance Monitoring:
- Track KPIs such as Delivery TAT, Cost per Shipment, RTO%, and Productivity metrics; identify gaps and drive process improvement initiatives.
Process Improvement:
- Implement Lean and Six Sigma methodologies to enhance process efficiency, reduce turnaround time, and improve delivery accuracy.
Stakeholder Collaboration:
- Coordinate with Central Operations, Transportation, Planning, HR, and Finance teams to ensure alignment with business objectives and timely issue resolution.
Vendor & Partner Management:
- Manage third-party logistics (3PL) partners, monitor contractual compliance, and ensure optimal resource deployment.
Manpower Planning & Budgeting:
- Drive annual resource and cost planning, ensuring optimal workforce utilization aligned with regional business demand.
Compliance & Safety:
- Ensure 100% adherence to statutory, safety, and audit requirements, maintaining a zero-noncompliance culture across hubs.
Business Expansion:
- Support new hub launches, capacity planning, and regional scalability projects in line with business growth.
Customer Experience:
- Drive continuous improvement in NPS, customer communication, and service reliability across the delivery network.