Air Hostess / Cabin Crew

Department: In-flight Services

Reporting To: Cabin Supervisor / In-flight Manager

Mandate / Purpose of the Role

To ensure the safety, comfort, and well-being of passengers during all phases of flight while maintaining the highest standards of customer service and professionalism in line with the airlines brand values and regulatory requirements.

Key Responsibilities

1. Safety & Security

• Conduct pre-flight safety checks and ensure all equipment is functional.
• Deliver safety demonstrations and ensure passenger compliance with safety procedures.
• Respond promptly and effectively to in-flight emergencies or medical situations.
• Follow all airline and aviation authority safety protocols (DGCA, IATA, FAA, etc.).

2. Customer Service

• Welcome and assist passengers during boarding and deplaning.
• Serve food, beverages, and amenities courteously.
• Handle passenger inquiries, complaints, and special requests professionally.
  
• Maintain a calm, friendly, and approachable demeanor at all times.

3. Cabin Management

• Ensure cabin cleanliness, readiness, and comfort before take-off and landing.
• Monitor passenger comfort and manage seating or service issues efficiently.
• Keep records and prepare reports of in-flight service or incidents.

4. Team Coordination

• Work cohesively with the flight deck crew and other cabin crew members.
• Communicate clearly during briefings and ensure operational alignment.

Performance Standards

• Compliance with all safety and service protocols.
• Maintenance of professional appearance and grooming.
• Delivery of consistent and high-quality passenger experience.
• Display of discipline, teamwork, and communication at all times.

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Qualification & Eligibility

• Education: 10+2 (Higher Secondary) or equivalent.
• Preferred: Diploma/Degree in Aviation, Hospitality, or Tourism.
• Age: 1827 years (may vary by airline).
• Height & Weight: Proportionate as per airline standards.
• Medical Fitness: Must meet prescribed health and vision standards.
• Language: Fluent in English and Hindi (additional languages preferred).

Behavioral Attributes

• Positive attitude and presence of mind.
• Excellent communication and interpersonal skills.
• Adaptability to different cultures and time zones.
• Punctuality and reliability.
• Emotional intelligence and crisis-handling ability.