Customer Service Professional

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns in a timely and professional manner.
• Process customer requests for products/services, handle complaints, and provide solutions to issues.
  
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment handling domestic customer support.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work on an inbound process with multiple priorities simultaneously.