Hiring For L1 Technical Support - WITH FIXED WEEK OFF ON SAT & Sunday

Job description

Hi,

We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment.

Salary & Benefits:

• Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable)

• Experience (2yrs & above) - 40k take home per month (Salary not negotiable)

• Work from office with free transportation for both pick and drop(*25km radius)

• Should be able to work in night shifts

• Fixed week offs on Saturdays and Sundays
  

• Should be able to join immediately

Required Qualifications

• 1 year and above of experience in a dedicated role such as Technical Support, IT Helpdesk, or Application Support.
• Proven expertise in troubleshooting enterprise-level applications, operating systems (Windows/Linux), and basic networking concepts.
• Excellent verbal and written communication skills; the ability to maintain composure and clarity

If interested ,pls share your resume to this email .id pavithra.kannan@foundever.com

Key Responsibilities

• Provide Tier 1/2 technical support for our core applications and systems via phone and email.
• Diagnose, troubleshoot, and resolve complex software, hardware, and system application issues.

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired
• Exhibit exceptional written and verbal communication skills to effectively translate complex technical jargon into clear, actionable advice for non-technical users.
• Document all support requests, troubleshooting steps, and final resolutions accurately within the CRM/ticketing system (e.g., Jira, ServiceNow).
• Manage customer expectations regarding resolution times and communicate status updates proactively.

Role:Voice / Blended - Other Industry

Type:BPM / BPODepartment:Customer Success,Service &

Operations Employment

Type:Full Time, Permanent Role Category:

EducationUG

Graduation Not Required