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Job Description
- Candidates should be from BPO/BPM Background
- Chat background experience is required
- Telecom background experience is Preferred
- Total Experience - 10+yrs
- Relevant Experience - 1+ yrs (Manager on paper)
- Education - Any Graduate or 4 years Diploma
- Shifts - US (24x7)
- 5 days working
- Handling AM's & TL's
- Location: Airoli, Navi Mumbai
- College degree in Business Management/Administration or equivalent combination of education and directly related experience
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.
- Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
- International Chat Experience; having Outbound experience will have an added advantage
- Shall operate in US shift timings, and would be required to stretch as and when required
- manager level into Telecom Domain for International contact center, US
- Appropriate communication and escalation of client issues to multiple levels of site and Operations management
- Client strategies to meet client/corporate goals and objective
Skills
International Non VoiceBpo Non VoiceInternational Chat ProcessChat ProcessNon Voice ProcessChatInternational ProcessManagementOperationsOperations ManagementCustomer Relationship ManagementFacilitationAdministrationCustomer RelationshipBpoOperations ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Foundever is a global customer experience solutions provider. More detailed description requires accessing their official website.
Important dates & deadlines?
Application Deadline
28 Apr 26, 04:29 PM IST
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