Fulfil.IO - ERP Product Analyst

Company Overview
At Fulfil, were on a mission to transform how high-growth e-commerce and retail brands operate at scale.
Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial managementpowering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge.
With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow.
Role: ERP Product Analys
As an ERP Product Analyst ), youll take end-to-end ownership of a module within our ERP ecosystemtracking KPIs, driving continuous improvement, and delivering high-impact solutions across e-commerce, supply chain, and finance.
Youll be the go-to expert for complex merchant problems, adept at reading code, analyzing APIs with tools like Postman, and leveraging AI for advanced troubleshooting.
Unlike a standard support role, youll collaborate deeply with product, engineering, and operations to design and refine workflows.

Youre not just solving issues; youre shaping how our merchants adapt to changing e-commerce trends, proactively introducing and iterating on new features or processes.
What Youll do:
- Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problemsescalating only with thorough root cause analysi.
- Apply Deep System Thinking: Understand how a single change impacts the entire systemtracing issues across modules, code snippets, logs, and merchant workflow.
- Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root cause.
- Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issue.
- Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverable.
- Collaborate & Communicate: Build strong internal partnershipsworking closely with engineering, product, and opsand provide clear, concise updates to merchant.
- Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue.
- Proactively manage priorities, ensure SLAs are met, and hold peers accountabl.
- Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolution.
What You Bring
- 35 years of experience in e-commerce operations, ERP/SaaS consulting, or related fields.
- System & Dot-Connecting Mindsetyou see how changes in one area cascade through an entire workflow.
- Ability to Read Code & Debugcomfortable navigating code bases (preferably Python) and analyzing logs.
- Strong Critical Thinking & Problem-Solvingyou excel at breaking down complex issues and connecting the dots.
- Excellent Communication & Facilitationyoure adept at presenting, leading meetings, and building consensus.
- Proven Project Managementorganizing tasks, managing timelines, and delivering results.
- AI & Prompt Engineeringcomfortable leveraging modern AI tools to streamline problem-solving and gather insights.
- Leadership Mindsettaking initiative, maintaining accountability, and demonstrating strong conflict resolution skills