137+ Applicants
Posted: 2 months ago
5-7 years
India
work from office
Posted: 2 months ago
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Applicants: 137+
Job Description
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Job Description
Location: Chandigarh
Experience: 5+ Years
Key Responsibilities
Experience: 5+ Years
Key Responsibilities
- Collaborate with Business Analysts and stakeholders to understand approved business processes and implementation scope.
- Document configurations, solution setups, and implementation details.
- Map client requirements to iProfit ERP product features and recommend best-practice, configuration-driven solutions.
- Configure iProfit ERP modules as per approved solution design.
- Manage end-to-end implementation lifecycle: configuration, testing, UAT support, go-live, and post-go-live support.
- Act as the primary point of contact for customers during onboarding and implementation.
- Conduct onboarding sessions, product walkthroughs, and functional training for client users (virtual and/or on-site as required).
- Ensure successful onboarding, high product adoption, and customer satisfaction.
- Perform functional troubleshooting, issue replication, and root-cause analysis for customer-reported problems.
- Log and track customer issues using internal ticketing systems and follow defined escalation processes.
- Utilize internal knowledge base, user guides, and tools to resolve application and technical issues.
- Identify gaps between customer needs and iProfit product capabilities and communicate enhancement requests to Product team.
- Work closely with Product, Engineering, Support, and Sales teams to ensure timely resolution and successful delivery.
- Manage multiple implementation projects in parallel.
- Support pre-sales with product demos and solution walkthroughs when required.
- Identify opportunities for additional modules, upgrades, and value-added services.
- Contribute to maintenance and continuous improvement of internal documentation and knowledge base.
- Strong experience in ERP implementation / functional consulting within a product or solution environment.
- Good understanding of Finance & Accounting, HR, Payroll, Sales, Procurement, Inventory, and Project workflows.
- Excellent verbal and written communication skills.
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- Strong client-facing, presentation, and stakeholder management abilities.
- Self-driven, proactive, and solution-oriented.
- Willingness to travel occasionally for client meetings (mostly day trips).
- MBA (Finance), CA, M.Com, B.Com, or equivalent OR
- Relevant experience in ERP / Finance & Accounting / Business Software implementation.
- 510 years of experience in ERP product implementation or functional consulting.
- Direct experience handling IT company clients and MSME clients.
- Experience with SaaS / product-based ERP company preferred.
Skills
AccountingBusiness ProcessesSalesFinance & AccountingErpCaFinanceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Future Forge Talent is a talent solutions provider specializing in connecting skilled professionals with leading companies. They focus on providing tailored recruitment services to help organizations build high-performing teams.
Important dates & deadlines?
Application Deadline
20 May 26, 01:18 PM IST
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