85+ Applicants
Posted: 1 year ago
0-1 years
Chennai, Tamil Nadu
Work from Office
Posted: 1 year ago
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Applicants: 85+
Job Description
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Job Description
Skills:
Communication, Hindi, English, Customer Service, customer handle, Database,
Key Responsibilities
Communication, Hindi, English, Customer Service, customer handle, Database,
Key Responsibilities
- Customer Interaction:
- Handle inbound and outbound calls, emails, and chats in both Hindi and English.
- Provide accurate information and resolve customer queries effectively.
- Maintain a polite, empathetic, and professional tone during all interactions.
- Problem Solving:
- Identify customer needs and provide solutions or escalate issues to the appropriate department when necessary.
- Ensure timely resolution of complaints and queries, maintaining high customer satisfaction.
- Documentation:
- Record and maintain customer interactions and feedback in the company database accurately.
- Prepare daily/weekly reports as required.
- Team Collaboration:
- Coordinate with internal teams to resolve customer issues promptly.
- Participate in team meetings and training sessions to improve service quality.
- Service Quality:
- Adhere to quality and compliance guidelines set by the company.
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- Strive to meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction).
- Language Proficiency:
- Fluent in Hindi and English (spoken and written).
Skills
Customer SatisfactionCustomer ServiceCustomer SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
20 Mar 25, 04:29 PM IST
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