Healthcare Sales Manager

About the Role

We are seeking a proactive and highly motivated Sales & Customer Success Manager who is kind, patient and compassionate. The ideal candidate is not only passionate about mental health and helping people but also thrives in a fast-paced environment where coaching, communication, accountability, and data-driven strategies are key.

This position is integral to maintaining our customer service excellence, driving sales, supporting retargeting efforts, and fostering a team culture focused on quality, empathy, and growth.

Please upload your resume in English.

Key Responsibilities

• Prospecting new leads and accounts using existing databases and phone calls.
• Calling up to 25 prospective patients a day and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
• Train new and existing staff, ensuring alignment with company goals, service quality, and ethical standards.
• Help reduce costs in the company.
• Motivate, guide, and mentor team members to achieve performance targets.
• Conduct regular team evaluations and hold the junior members accountable for their performance.

• Fill in for team members during leaves, absences, or peak demand periods.
• Host and chair meetings to maintain alignment and morale.
• Monitor and listen to calls to ensure service excellence, adherence to scripts, and emotional intelligence.
• Provide constructive feedback and coaching based on call quality and team interactions.
• Ensure prompt callbacks and proactive retargeting of potential patients.
• Personally assist in callbacks or take direct calls when necessary to meet standards or support the team.
• Conduct video calls with patients and team members to address concerns and answer queries in a clear, compassionate manner.
• Support the collection of payments, working closely with finance and customer teams.
• Maintain and exceed customer satisfaction metrics.
• Work closely with the marketing team to align messaging, strategy, and patient communication.
• Coordinate with the Google Ads team and stats team to evaluate campaign effectiveness and patient acquisition efforts.
• Keep documentation in place for all meetings, processes, etc.
• Liaise with doctors, social workers and patient advocates.

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• Work on receiving client feedback and follow up with clients.
• Lead regular audits and suggest improvements based on performance data and client feedback.

Qualifications

• 5+ years of sales experience selling into healthcare environments. Customer service experience is a bonus point.
• The candidate must have experience as a manager or supervisor.
• Background in medical services, mental health, psychiatry, healthcare services, or similar.
• Comfortable with outbound and inbound sales motions.(calls, messages, emails)
• Ability to read and understand services, follow scripts while maintaining natural, empathetic conversation flow.
• Professional phone manner suitable for sensitive healthcare conversations.
• A degree in psychology or asimilar field is preferred.
• HIPAA Compliance.
• Ability to work independently and as part of a team, and take initiative when needed.