Strategic Account Manager

As a Strategic Account Manager, you will own and grow relationships with our most important customers. This role goes beyond traditional account management—youll act as a trusted advisor, revenue owner, and customer advocate, helping shape our product and go-to-market strategy. Youll work directly with founders, product, and engineering teams, and play a key role in turning early customers into long-term partners and champions.
Key Responsibilities

• Own a small set of high-value accounts, driving retention, expansion, and overall customer success.
  
• Build deep relationships with decision-makers and end users, becoming a trusted strategic partner.
  
• Identify and execute upsell, cross-sell, and expansion opportunities in a consultative manner.
  
• Lead renewals and commercial negotiations, ensuring long-term value for both customer and company.
  
• Partner closely with product and engineering teams to relay customer feedback and influence roadmap priorities.
  
• Proactively identify risks to customer health and drive resolution across internal teams.
  
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  Help define and refine account management processes, playbooks, and best practices from the ground up.
  
• Contribute to case studies, referrals, and advocacy programs.Maintain accurate pipeline and account data in CRM tools.
  

Requirements

• 4–8+ years of experience in SaaS account management, customer success, or enterprise sales.
  
• Preferably having experience of satellite imagery interpretation or imagery analysis.
  
• Preferably having experience of working with Defence & Central Government agencies.
  
• Proven ability to grow accounts in a fast-paced or ambiguous environment.
  
• Strong commercial mindset with a track record of hitting or exceeding revenue targets.
  

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  Comfortable wearing multiple hats and working cross-functionally.
  
• Excellent communication skills with the ability to influence senior stakeholders.
  
• Highly self-motivated, resourceful, and adaptable.
  
• Experience working in a startup or high-growth company is strongly preferred.
  

Benefits

Work at the forefront of next-generation Earth observation and satellite analytics

Be part of building sovereign, advanced space infrastructure

Opportunity to contribute to high-impact national and global missions