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Job Description
Key Responsibilities:
- Quotation & Sales Support
- Source and validate pricing for products and spare parts.
- Prepare and send quotations/proposals to customers.
- Follow up with customers on submitted proposals and negotiations.
- Update and maintain records accurately.
- Support the New Machine Sales team with spare parts pricing and related data.
- Order Handling & Execution
- Manage the full lifecycle of customer orders, ensuring timely processing and execution.
- Conversion of Customer Orders into Sales orders on SAP
- Checking customer orders against quotation (if applicable) & issuing Order Acknowledgements.
- Ensure commercial viability checks are made if required.
- Initiate the set-up of new customers if required.
- Inception of SAP material code, customer master modification requests as necessary
- Processing of sales orders onto SAP up to and including invoicing ensuring these are processed within the required time frame
- Observing customer requirements as stated on the order
- Liaise with Finance Credit Control regarding the following: If credit limits have been exceeded, Inception of new customers, Customers on stop
- Liaison with EXIM, Logistics and Warehouse team.
- Warranty, Free of Charge, Sale Return processs including issuing of credit, returns notes and ensuring the correct approval is sought
- Ensuring transport arranged in line with customer requirements and at the correct costs
- Review status of all orders on a regular basis to ensure timely delivery
- Identify and action orders for invoicing
- Follow up with suppliers for spare part orders and ensure timely availability.
- Work with logistics and purchasing teams for spare part collections and deliveries.
- Address customer-reported issues regarding supplied spare parts.
- Monitor and resolve issues related to incorrect supplies from suppliers.
- Dealing with customer queries post - order within the required time frame
- Seek approval for any price anomalies / special pricing
- Assist with ad-hoc assignments
- Provide support to other team members as required
- Holiday and Sickness cover for other administration roles
- Support Finance team for issuance of bank guarantees, letter of credits, reconciliation of payment receipt and outstanding on SAP.
- Support FHT team with general administration duties as per the needs of the business
- Customer & Finance Coordination
- Coordinate with the Finance & Accounts (F&A) team for customer account reconciliation.
- Resolve operational queries raised by the warehouse team.
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- Reporting & Management Support
- Prepare data, reports, and updates required for BRM and management review meetings.
- Maintain internal documentation and ensure data accuracy for audits and performance tracking.
- Strong communication and coordination skills
- Ability to manage multiple tasks and prioritize effectively
- Customer service orientation and follow-up discipline
- Problem-solving and issue-resolution capability
- Knowledge of SAP and CRM tools with MS Office (Excel, Word, PowerPoint)
- Familiarity with supply chain, logistics, and order management workflows (preferred)
- Bachelors degree in business, Engineering, Supply Chain, or related field (preferred).
- 15 years of experience in sales coordination, order management, or spare parts administration.
- Experience working with suppliers, logistics teams, and project teams is an advantage.
Then please click apply above to access our guided application process.
Skills
SalesSales CoordinationSales TeamIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
GEA Group may run hot and cold, but that's its business. The company helps growing markets around the globe get a grip on their process engineering needs, especially those requiring heat exchange (cooling, freezing, and heating) and exchange of material (drying, separating, distilling, pumping/dosing, and packaging). About 70% of its sales come from the food and energy industries. Having divested itself of its turnkey plant construction operations, GEA is now divided into Farm Technologies, Heat Exchangers, Mechanical Equipment, Process Engineering, and Refrigeration Technologies. Operating through about 250 companies in some 50 countries worldwide, GEA gets more than 85% of its sales from outside of Germany.
Important dates & deadlines?
Application Deadline
05 Jun 26, 02:19 PM IST
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