Genesys Telecom Labs - Senior Manager - Sales

Description:

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.
Join the team and create the future of customer experience together.
Job Title: Senior Sales Manager CMM.
Job Summary:

Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the CMM segment for India region.
The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.
Key Responsibilities:

- Develop and execute sales strategies to achieve revenue and growth targets.
- Lead, mentor, and motivate the sales team to improve performance.
- Set individual and team sales goals track and report performance metrics.
- Identify new business opportunities and expand the customer base.
- Build and maintain strong relationships with key clients and partners.
- Collaborate with marketing, product, and customer success teams.
- Manage sales forecasts, budgets, and pipelines.
- Analyze market trends, customer needs, and competitor activity.
- Ensure compliance with company policies and sales processes.
Key Skills:

- Strategic planning and execution.
- Customer relationship management.
- Data-driven decision making.
- Forecasting and pipeline management.
- Problem-solving and adaptability.
Required Experience:

- At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization.
- Possess a combination of technical and managerial skill in the CcaaS/CX Industry.
- Managing Regional or Enterprise-level accounts with a strong CXO relationship.
- Proven experience in driving forecast accuracy, hygiene and coverage.
- Understanding of AI and Digital Transformation in key industry verticals.
- Strong understanding of CCaaS, CX, or contact center solutions is highly preferred.
- Strong leadership, coaching, and team management skills.
- Excellent communication, negotiation, and presentation abilities.
- Track record of meeting or exceeding sales targets.
Preferred Qualifications:

- Degree in Engineering.
- PG degree/diploma in Management.
- Proficiency with CRM tools and sales analytics.
What Genesys Offers:

- Competitive salary and commission structure.
- Comprehensive benefits package.
- Opportunity to work for a global leader in the customer experience industry.
- Challenging and rewarding work environment.
- Career growth and development opportunities.
- A collaborative and supportive team culture.
About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Genesys is an equal opportunity employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces