Client Relationship Executive

Role & responsibilities:

Job Title: Client Visit Experience & Facility Coordinator

Department: Administration / Client Relations / Facilities

Reports To: Manager Administration & Client Experience

Job Summary:

We are looking for a highly organized and service-oriented professional to manage client visit experiences and support facility operations in a dynamic IT environment. This role is ideal for candidates with a hospitality background who can bring a high level of professionalism, attention to detail, and customer-centric mindset to enhance client engagement and workplace experience.

Key Responsibilities:

Client Visit Experience:

• Plan and execute end-to-end client visits, including agenda creation, logistics, and coordination with internal stakeholders (sales, delivery, leadership).
• Ensure a seamless and premium experience for clients from arrival to departure.
• Prepare and maintain client-ready meeting rooms, AV setups, and branded materials.
• 
  Coordinate with security, reception, and pantry teams to ensure smooth operations during visits.
• Act as the primary point of contact for visiting clients, ensuring hospitality and professionalism at all times.

Facility Coordination:

• Collaborate with the facilities team to ensure the workplace is always client-readyclean, safe, and well-maintained.
• Support space planning, seating arrangements, and meeting room management.
• Coordinate with vendors for housekeeping, catering, and maintenance services.
• Assist in organizing internal events, town halls, and leadership visits.

Administrative & Reporting:

• Maintain visit logs, feedback forms, and post-visit reports.
• Track and manage inventory of hospitality supplies and welcome kits.
• Support budgeting and procurement related to client visit and facility needs.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 3–5 years of experience in hospitality, front office, or client servicing roles—preferably in IT, corporate, or facility management environments.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office, Outlook, and facility management tools.

Preferred Attributes:

• Prior experience in managing VIP or CXO-level visits.
• Exposure to IT/corporate facility operations.
• High attention to detail and a proactive approach to problem-solving.
• Ability to work flexible hours during high-profile visits or events.line the day-to-day responsibilities for this role.

Preferred candidate profile:

Specify required role expertise, previous job experience, or relevant certifications.