Assistant Manager - Field Service Engineer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Manager - Field Service Engineer

Responsibilities
. Manage the Customer/Nacelles Product Technical relationship for assigned region/airlines.
. Assist customers with any product technical issue to effectively drive customer satisfaction.
. Collaborate with the Customer Team, to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations
. Provide technical assistance through on-site &ldquoover the shoulder guidance and troubleshooting of Nacelles, including the use and proper interpretation of data and technical instructions.
. Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
. Make recommendations regarding required maintenance to ensure alignment with customer operational needs.

. Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions.
. Maintain awareness of program and project changes and communicate to the Partnership Customer Team.
. Issue accurate and timely reports of airline events to the business
.
Qualifications we seek in you!
Minimum Qualifications / Skills

. Bachelor%27s in Engineering
. Demonstrated analytical and quality improvement ability.
. Demonstrated technical expertise in Nacelles repair, troubleshooting, shop operations, and testing use of Aircraft Maintenance Manual (AMM), Structural Repair Manual (SRM), Trouble Shooting Manual (TSM) and Component Maintenance Manual (CMM)
. Demonstrated understanding of the financial/commercial impact of technical solutions . Ability to make formal presentations to all levels of the organization, customers, and peers.
. Able to work with all levels of maintenance, engineering, and management.

. Monitor Aircraft On Ground cases & resolution step in to assist closure, if needed
. Support airline, air-framer, Nacelle EIS, and other technical meetings, if needed

Preferred Qualifications/ Skills
. Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills demonstrated ability to analyse and resolve problems
. Demonstrated use of project management skills and metrics to achieve program goals.
. Demonstrated ability to lead, mentor and influence customer and peers.
. Ability to work across global teams.
. Experience with customers and airline operational organizations.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.