Assistant Vice President -Platform Engineering Lead – ServiceNow

Ready to build the future with AI
At Genpact, we dont just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President - Platform Engineering Lead - ServiceNow
Role Summary
We are seeking an experienced Platform Engineering Lead to build and lead a next-generation ServiceNow Platform Engineering Tower inside our global delivery organization. This role will transform ServiceNow delivery from configuration-centric execution to an engineered, AI-ready, and scalable delivery model.
You will own the DevOps, CI/CD, ATF automation, Observability, and GenAI enablement capabilities that power every regional delivery pod (Americas, Europe, India, and Global Support). The ideal leader blends deep ServiceNow engineering, disciplined software delivery, and the ability to scale frameworks across 50 + enterprise programs.Key Responsibilities
Platform Engineering Strategy & Leadership
-Define and operationalize the Platform Engineering Charter covering CI/CD, ATF automation, observability and AI enablement.
-Partner with regional delivery heads to ensure engineering maturity and code quality across programs.
-Lead the Accelerator Factory develop reusable subflows and GenAI governance components.
-Establish engineering standards aligned to Now Create, ISO 9001 and CMMI.
CI/CD, DevOps & Automation
-Design and operate a unified ServiceNow CI/CD pipeline (ServiceNow DevOps / GitHub Actions / 3rd Party).
-Integrate ATF suites, code scanners and rollback logic for fully automated releases.

-Automate multi-instance deployments for SPO, APO, HRSD, ITSM, IRM and FSO.
-Ensure traceability from design build deploy validate with quality gates.Quality, Observability & FinOps
-Implement Performance Analytics and external telemetry dashboards for latency, SLA and release health.
-Establish a Zero Surprise Delivery Framework linking test readiness and CI/CD health.
-Define Model Economics Dashboards for token usage and AI cost forecasting.
AI-Ready Delivery Enablement
-Integrate model governance and prompt versioning with data and AI teams.
-Co-develop domain accelerators (SPO / APO / HRSD) to enable autonomous and self-auditing workflows.
-Embed GenAI - NADI and LLM patterns into the platform (Prompt Registry, CAG context injection, RAG retrieval)Governance, People & Community Building
-Mentor developers and architects build a Platform Engineering Guild for training and certification.
-Partner with HR and Delivery Ops to define career paths for DevOps and AI-Ops talent.
-Lead a global team of 10-14 engineers across CI/CD, QA automation, integration and observability.Qualifications we seek in you!
Minimum Qualifications
-ServiceNow Expertise: Good experience in ServiceNow engineering or architecture. Hands-on expertise in CI/CD (Jenkins, GitHub Actions, or ServiceNow DevOps), ATF, IntegrationHub, and Scoped App development.
-Engineering Leadership: Proven experience leading DevOps or Platform Engineering teams in large-scale, multi-region ServiceNow or SaaS programs (10+ instances).
-Automation & Testing: Strong knowledge of Automated Test Framework (ATF), regression automation, and test data design strategies.
-AI / LLM Familiarity (Preferred): Exposure to Retrieval-Augmented Generation (RAG), Context-Aware Generation (CAG), and prompt engineering concepts.
-Toolchain Exposure: Experience with GitHub Enterprise, Jenkins, Azure DevOps, Splunk/Grafana, JIRA, and ServiceNow Performance Analytics.
-Delivery Context: Background in Finance, Procurement, HR, and IT towers within a Global System Integrator (GSI) governance framework.
-Certifications: ServiceNow Certified Implementation Specialist (CIS - any 2+ modules). ServiceNow DevOps Micro-certification, Agile Scrum Master certification. Preferred: Certified Technical Architect (CTA) or PMP.