HRO(HR Operations)-Manager

Ready to shape the future of work
At Genpact, we dont just adapt to change-we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager / Assistant Manager, HR Operation, Austria
Own end-to-end workforce data governance for Austria, lead Hire-to-Retire lifecycle administration, manage employee master data accuracy, ensure compliant documentation and system integration, and drive operational excellence through automation and risk governance.
Responsibilities
1.Workforce Data Operations Governance:
.Own standards and sign-off for employee master data transactions (hires, exits, transfers, promotions, contract changes) across Workday and ServiceNow.
.Manage and enforce approval loops, documentation standards, and quality controls for workforce data.
.Ensure consistent lifecycle management of employee data across Austria.
.Oversee employment documentation, onboarding, social security, legal compliance, and contract governance.

2.Process Improvement & Automation:
.Drive simplification projects, digital tool adoption, and workflow optimization.
.Lead user acceptance testing, change assessments, and documentation updates during system upgrades.
3.Compliance & Risk Governance:
.Ensure strict adherence to GDPR, Austrian labor law, and internal data privacy policies.
.Implement internal controls to detect and prevent workforce data risks.

.Lead audits and internal reviews always ensure audit readiness.
4.Reporting Ownership:
.Own workforce data KPI framework and reporting cadence (monthly, quarterly).
.Drive conceptual reporting to inform workforce planning.
.Evaluate system performance, SLA adherence, and stakeholder feedback.
5.HR Systems & Integration Governance:
.Act as key user escalation point for Workday, and ServiceNow.
.Coordinate workspace updates, permissions, and HR IT issue resolution.
.Ensure integration and data consistency across HR system, Employee Central, Payroll, Benefits, and analytics tools.
6.People Leadership & Stakeholder Engagement:
.Lead and coach workforce data associates run 1:1s, team meetings, and cross-functional project meetings.
.Liaise with leaders, payroll, legal, and external partners to mitigate risks.
Systems Ownership: ServiceNow Workday BMD/HR Suite, SAP Employee Central Excel M365 E Mail MS Teams.

Qualifications we seek in you!
Minimum Qualifications
.Bachelors degree in HR Business, or related fields (MBA good to have).
.Experience in workforce Admin activity.
.Proficiency in tools like Microsoft Excel and Outlook platforms.
.Familiarity with HCM tool - SuccessFactor, Workday, Oracle Fusion will be an added advantage
.Exceptional communication skills in English, both written and spoken.
.Willingness to work 5 days from office in Austria shift hours.

Preferred Qualifications/ Skills
.Familiarity with Human Resource Management System tool -ServiceNow and Workday, etc.
.Familiarity with automation tools and techniques is preferred.
.Strong preference for candidates with European experience
.Certification in data analysis or related domains preferred.
.Attention to detail and analytical mindset.
.Effective communication and problem-solving skills.
.Ability to work in a fast-paced, dynamic environment.

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.