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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Analyst - UiPath Support
In this role, the Support Developer will take part in RPA production bot maintenance, enhancement, and support activities for Robotics solutions, meet the Incident SLA, and work as per defined Support process & Practices.
Responsibilities
Supporting UiPath RPA platform.
Experience in ServiceNow, similar ITSM tools.
ITIL certifications preferred.
End user issue analysis, follow up and provide resolution.
Co-ordinate end to end written response between internal teams and clients externally.
Off shore support with rolling shift.
Managing the tickets & ensure SLAs are met.
Experience in web application support experience in a technical/functional support environment.
Experience troubleshooting web applications and strong hold on SQL (SQL Server).
SQL knowledge, and ability to run queries.
Excellent understanding of how web applications work.
Excellent technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a proactive environment.
Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to handle clients professionally during all interfaces.
Excellent written and verbal communication skills.
Qualifications we seek in you!
Minimum qualifications
UiPath Platform Support i.e., UiPath installation and Orchestrator management
AWS Skills
Python
Power Shell
Network skills
Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath
Understanding of Robotics process automation tool UiPath
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Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
Good communication skills with the ability to present technical details to a non-technical audience.
Ability to talk to the client and get the Business Requirements
Performs code reviews. Communicates and enforces coding standards
Preferred qualifications
Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications
VB script and Macro experience
Incident management
Familiarity with service management tools like JIRA and ServiceNow
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Skills
OperationsService ManagementMaintenanceIncident ManagementProductionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Genpact was founded in 1997 as a unit of General Electric. The company was founded as GE Capital International Services (GECIS) in New Delhi. Starting with 20 employees under the leadership of CEO Pramod Bhasin, its charter was to provide business process outsourcing solutions to GE's businesses. In the beginning, GECIS created processes for outsourcing back-office activities for GE Capital such as processing car loans and credit card transactions. It was an experimental concept at the time and the beginning of the Business-Process-Outsourcing (BPO) industry.
One year after its launch, GECIS employed about 800 people and generated revenues of US$4 million. By 2001, GECIS operations had grown to 12,000 employees and the company began to manage a wide range of processes across GE's financial services and manufacturing businesses. Jack Welsh, CEO of GE at the time, said that GECIS was a key driver of GE’s growth between 1998 and 2001, and was responsible for reducing operating costs by approximately US$1 billion.
In 2003, GE reduced its stake in GECIS to 40% and sold the remainder to two American private equity firms. At the time of the sale, GECIS employed around 13,000 people in India and 4,000 people in the US, China, Hungary and Mexico, providing a range of solutions in areas such as finance and accounting, insurance claim processing, IT management and technical support.
By 2004, GECIS oversaw around 700 business processes for GE that had migrated from the US to India, generating revenues of US$426 million.
Important dates & deadlines?
Application Deadline
28 Jul 25, 03:08 PM IST
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Senior Analyst - UiPath Support
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