Vice President

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of Vice President Operations, Procurement and MDM!
Genpact is looking to fill the role of Global Operations Lead for a Retail Client in Procurement & Master Data Management domains. It is a leadership role which includes strategic account planning, best in class service delivery (activities includes sourcing, supplier negotiations, procurement operations, category insights and Master Data Management), transformation for a key Retail client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the clients delivery operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer relationship, people leadership, continuous improvements & transformation, quality management, workplace planning, people upskilling, HR metrics and financial metrics.

Responsibilities
• Transition the in-scope activities from Client’s existing shared services/markets to Genpact delivery centers
• Create seamless delivery & governance framework for Delivery Teams to consistently deliver on client expectations (contractual & beyond)
• Collaborate with client’s senior stakeholders and Genpact service lines to develop account level growth strategy and transformation roadmaps 
• Continuously monitor P&L metrics and make efforts to exceed the financial targets (all financial metrics are measured quarterly).
• Deliver Genpact’s digitalization strategy through leveraging the latest disruptive technologies such as GenAI (Generative AI), Robotics Process Automation (RPA), Analytics, Partnership ecosystem as well as new-age technological enhancements within the in-scope domains to enhance operational delivery and customer experience
• Continuous monitoring of operational (contractual & non-contractual) deliverables; Highlight focus areas or Help Required to Stakeholder and Genpact internal leadership team (CoE Leader, GDL, GRM, CP etc.) time to time. 
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
• Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
• Have a thorough understanding of contractual commitments and financial planning for the account; raise proactive flags when there is a deviation

• Maintain & grow excellent customer relations – focus on improving NPS. Take personal ownership for actions plans.
• Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales 
• Work with client’s retained organization to assist with communication of key process changes to drive program adoption within client teams 
• Work with the client retained & Genpact delivery teams to identify transformation and productivity opportunities (contractual & beyond) along with Genpact’s Lean Digital/Transformation Team and build a time-bound transformation roadmap for execution.
• Ensure delivery of all contractual SLAs like savings targets, timely deliveries, quality assurance, timely FTE productivity etc. as applicable.
• Proactively engage with internal Genpact teams to upskill team members time to time, retention of knowledge & expertise, appropriate technology interventions to reduce manual efforts and people dependencies across Procurement & MDM processes 
• Collaborate for the new deal (RFPs) process including solutioning, pricing, due diligence, transition, and stabilization.

Qualifications we seek in you!
Minimum Qualifications / Skills
• Bachelors/masters degree from a reputed University
• Subject matter expert in sourcing & procurement and MDM (academic knowledge should suffice) operations – the ability to coach & mentor team members across all delivery centers
• Minimum years for Retail (BPO) experience in Procurement and/or MDM space; overall experience >relevant years.
• Experience of running large teams (~500 FTEs) in shared service model, preferably 3rd party set up.
• Demonstrate working knowledge of the six sigma and technology driven improvements/transformation 

• Commercial savviness demonstrated by building solutions that work for both Client and Genpact, ability to innovate commercial models to protect Genpact’s interest and client’s business objectives
• Proven record of running large scale delivery operations spread across different regions supported by robust governance, CI framework and innovation mindset
• A thorough understanding of financial metrics (P&L) is required to be monitored to assess the financial health of the delivery.
• Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity and consistent operations
• Influencing skills, creative thinking/innovative mindset
• Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations

Preferred Qualifications
• Professional certification in Procurement is desirable
• Working knowledge of one of the popular ERPs (e.g., Coupa, Ariba, SAP etc.) is an advantage

Work Location
Genpact, Bangalore (India)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.