Help Desk Technician

What role you will play in team: Provide first-level technical support to employees, resolving hardware and software issues to keep productivity high.

What you will do: Troubleshoot and resolve common technical issues over the phone or remotely, escalating complex problems to higher-level support.

Key responsibility:

• Provide first-level technical support to end-users.
• Troubleshoot and resolve common hardware and software issues.
• Diagnose and resolve network connectivity problems.
• Reset passwords and provide account assistance.
• Document and track technical support requests.
• Escalate complex issues to senior support staff.
• Maintain a knowledge base of common solutions.

Required Qualification and Skills:

• High school diploma or equivalent.
• 0-1 year experience in technical support or help desk.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Familiarity with various operating systems (Windows, macOS).
• Experience with ticketing systems (e.g., Zendesk).

Benefits Included:

• Competitive salary and benefits.
• Opportunity for growth within a fast-paced tech company.
• Casual and collaborative work environment.
• Health Insurance.
• Paid Time Off.

A Day in the Life: A day involves answering inbound support calls, resolving technical issues remotely, documenting solutions, and escalating complex problems to senior technicians. You'll be using ticketing systems to manage your workload.