85+ Applicants
Posted: 7 months ago
2-6 years
Delhi
Work from Office
Posted: 7 months ago
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Applicants: 86+
Job Description
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Job Description
- As an Associate in Technical Support, your role involves assisting customers with technical issues related to Microsoft software, hardware, and services. You will be responsible for understanding customer queries, diagnosing and resolving technical issues via phone, chat, or email. Here are the key responsibilities for this position:
- Assist customers with technical issues related to Microsoft software, hardware, and services.
- Diagnose and resolve technical issues reported by customers via phone, chat, or email.
- Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
- Escalate complex issues to higher levels when necessary.
- Document all interactions, solutions, and follow-up actions in the support system.
- Adhere to all policies and ensure performance metrics related to response time, resolution time, and customer satisfaction are achieved.
- Stay informed about product updates, patches, and known issues.
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Qualifications required for this role include:
- Experience in providing assistance for technical issues to customers.
- Experience working with Microsoft tools.
If you thrive in a fast-paced ITES/BPO/KPO environment and have a Bachelor's degree, this full-time permanent position as an Associate in Technical Support could be a great fit for you. Stay updated on industry trends and showcase your skills in technical support to excel in this role.,
Skills
Technical SupportCustomer SatisfactionMicrosoft ToolsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Golden Opportunities Pvt. Ltd. has always believed in building permanent relationships with our clients than just business deals.
Important dates & deadlines?
Application Deadline
31 Oct 25, 11:27 AM IST
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